Privacy Policy

1. Introduction
Grameen Cybernet Ltd. (“we”, “us”, “our”, or “the Company”) is a licensed Internet Service Provider (ISP), Domain & Hosting Provider, and Data Center operator. This Privacy Policy explains how we collect, use, store, disclose, and protect information relating to our customers, website visitors, and users of our services (“you” or “the Customer”). By subscribing to, accessing, or using any service provided by Grameen Cybernet Ltd., you agree to the terms of this Privacy Policy.

2. Information We Collect:
2.1 Information You Provide

Personal identification details (full name, National ID / Trade License number, address, phone number, email address).
Business and billing information, including company name, TIN/BIN, and payment details.
Account credentials for domain, hosting, email, and related service portals.
Correspondence submitted through support tickets, email, or phone.

2.2 Information Collected Automatically

Network usage data, including IP addresses, bandwidth consumption, and connection logs, as required for service delivery and regulatory compliance.
Server and hosting logs and resource utilization statistics.
Device and browser information when you access our customer portal or website.

3. How We Use Your Information

To provision, maintain, and support ISP, hosting, domain, and data center services.
To process billing, invoicing, and payment transactions.
To respond to support requests and communicate service-related notices.
To comply with applicable laws, regulatory requirements, and lawful requests from government or regulatory authorities, including the Bangladesh Telecommunication Regulatory Commission (BTRC).
To maintain network security, detect fraud, and prevent misuse of services.

4. Data Sharing and Disclosure
Grameen Cybernet Ltd. does not sell or rent customer personal information to third parties. Information may be disclosed only in the following circumstances:

To regulatory or law enforcement authorities, where required by applicable law or a valid legal order.
To third-party vendors and subcontractors who assist in service delivery (e.g., payment processors, upstream bandwidth providers), under confidentiality obligations.
In connection with a merger, acquisition, or transfer of business assets, subject to equivalent privacy protections.

5. Data Security
We implement administrative, technical, and physical safeguards designed to protect customer data against unauthorized access, alteration, disclosure, or destruction, including access controls, firewalls, encryption where applicable, and restricted data center access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention
We retain customer and service-related data for as long as necessary to fulfill the purposes described in this Policy, to comply with legal and regulatory obligations, and to resolve disputes. Retention periods may vary depending on the type of data and applicable regulatory requirements.

7. Customer Responsibilities
Customers are responsible for maintaining the confidentiality of their account credentials and for ensuring that any personal or business data submitted to us is accurate and lawfully obtained. Customers must promptly notify us of any unauthorized access to their account.

8. Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information held by us, by submitting a written request to our support or compliance team. We will respond within a reasonable timeframe.

9. Changes to This Policy
Grameen Cybernet Ltd. reserves the right to amend this Privacy Policy at any time. Updates will be posted on our official website with a revised effective date. Continued use of our services after such changes constitutes acceptance of the revised Policy.