Terms & Conditions

1. Acceptance of Terms
These Terms & Conditions (“Terms”) govern the provision of Internet Service Provider (ISP), domain registration, web hosting, and data center services by Grameen Cybernet Ltd. (“the Company”) to any individual or entity (“Customer”) that subscribes to such services. By signing a service agreement, placing an order, or using any service provided by the Company, the Customer agrees to be bound by these Terms.

2. Scope of Services
Grameen Cybernet Ltd. provides Internet connectivity, domain name registration and management, shared/dedicated/cloud hosting, colocation, and data center services, as specified in the applicable service order or agreement. Service specifications, bandwidth allocations, and uptime commitments are as set out in the relevant Service Level Agreement (SLA), where applicable.

3. Customer Obligations

  • Provide accurate and current registration, contact, and billing information, and promptly update such information when it changes.
  • Maintain the confidentiality of account credentials and be responsible for all activity conducted under the Customer’s account.
  • Use the services in compliance with applicable laws and regulations, including those of the Bangladesh Telecommunication Regulatory Commission (BTRC).
  • Not use the services to transmit unlawful, defamatory, infringing, or harmful content, or to engage in spamming, hacking, or distribution of malware.

4. Billing and Payment

  • Service fees are payable in advance, or as otherwise specified in the applicable invoice or agreement.
  • Late payments may result in service suspension, and repeated non-payment may result in termination and data deletion, subject to prior notice.
  • All fees are exclusive of applicable government taxes, VAT, and levies unless stated otherwise.

5. Service Availability and Maintenance
Grameen Cybernet Ltd. will make commercially reasonable efforts to maintain service availability but does not guarantee uninterrupted or error-free service. The Company may perform scheduled maintenance, with prior notice where practicable, and may undertake emergency maintenance without prior notice where necessary to protect network integrity.

6. Suspension and Termination

  • The Company may suspend or terminate services for non-payment, violation of these Terms, unlawful use, or as required by regulatory authorities.
  • The Customer may terminate services by providing written notice in accordance with the applicable service agreement and notice period.
  • Upon termination, the Customer’s data, including hosted content and email, may be permanently deleted after the notice period expires.

7. Limitation of Liability
To the maximum extent permitted by law, Grameen Cybernet Ltd. shall not be liable for indirect, incidental, special, or consequential damages, including loss of data, revenue, or business, arising from the use of or inability to use its services.

8. Intellectual Property
All trademarks, logos, software, and materials associated with the Company’s services remain the property of the Company or its licensors. Nothing in these Terms transfers ownership of such intellectual property to the Customer.

9. Indemnification
The Customer agrees to indemnify and hold harmless Grameen Cybernet Ltd., its officers, employees, and agents from any claims, damages, or liabilities arising from the Customer’s use of the services or violation of these Terms.

10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

11. Amendments
Grameen Cybernet Ltd. reserves the right to modify these Terms at any time. Customers are encouraged to review material changes regularly on the Company’s website. Continued use of the services after such changes constitutes acceptance of the revised Terms.